Question 1

Why Rhinestones?

Accepted Answer

Why not rhinestones? They can be so sparkly and glimmering, especially when the light catches them 😍

There are rhinestones available to meet nearly any budget!

Acrylic and resin/jelly are a wallet-friendly alternative to glass and come in a variety of colors and finishes.

Glass rhinestones will sparkle much more and will sparkle forever if taken care of properly, and look phenomenal on gifts!

The most dazzling of them all are the Preciosa, Maxima and Swarovski rhinestones, and just WOW!  Upgrading to one of these will give you the best glitz and sparkle available, especially for special items such as a custom pair of shoes for your wedding or your business logo!

Question 2

Colors, why so many colors?

Accepted Answer

Color is fun, that's why!

The best way to convey color expectations is with paint color cards!  Sometimes when a picture is screenshotted or edited, it's really hard to determine the true color you are going for.   Using a paint app like Sherwin Williams Color Snap or paint cards picked up from a home improvement store can convey the right information needed to make your product as stunning as possible.

Question 3

How long will my order take?

Accepted Answer

Anything embellished is made to order, so delivery times will vary depending on the quantity and complexity of your order. Just know that I want to get it to your hands as quickly as possible! 😍

Items will be shipped within 1-2 weeks of receipt of payment. If for some reason this cannot be done, we will contact you and let you know.

International Customers Please Note – we are shipping from the United States. Packages to the rest of the world may take up to 2-4+ weeks to arrive.

If your package does not turn up within the expected timeframe, please contact us and we will do our best to rectify the situation! However, please be aware that we don’t consider a parcel ‘lost’ until it has been a full 30 days from the date of shipping (domestic) or 60 days (international), and we will not replace an item sooner than this.

We will not accept responsibility for repaying postage and handling charges.

Question 4

What about custom orders ?

Accepted Answer

I love to create cool, fun and unique stuff!

Please email me at info@sassycatdesignworks.com (info@sassycatdesignworks.com)for custom work you want or need!

Question 5

Where can I download your stuff?

Accepted Answer

I currently do not offer downloadable content.

Question 6

What about Refunds, Returns, Exchanges, Cancellations?

Accepted Answer

I want you to be happy with your order and purchase! Like over the moon, ecstatic, enamored, obsessed happy!

But in case there's a hiccup, please contact me right away so I can find a resolution, no later than 30 days of sale date, 14 days of delivery date, 
​
All refund, return, exchange and cancellation requests will be handled on a case-by-case basis, with any refunds being issued in the form of store credit, gift card or a one-time use promo code, minus any shipping or order processing costs. 
​
Custom and personalized orders are NON-REFUNDABLE.

Question 7

I'm a Wholesaler, how can I sell your cool stuff?

Accepted Answer

If you are interesting in sell our stunning products, please email us at info@sassycatdesignworks.com (mailto:info@sassycatdesignworks.com).

Question 8

I'm an Influencer, Creator or other cool person, how can we collab?

Accepted Answer

Reach out to me, I'd love to hear what you have in mind!

info@sassycatdesignworks.com (info@sassycatdesignworks.com)

Question 9

What about Customs and import taxes?

Accepted Answer

Buyers are responsible for any customs and import taxes that may apply. We do not accept responsibility for any customs issues, costs, delays or refusals. If you are concerned about your country’s customs laws or costs, please investigate before purchase.

Question 10

Privacy & Safety

Accepted Answer

Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through SassyCatDesignWorks.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

Information I Collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (phone number for a customs form or details for a custom order for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

– as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
– when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
– if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Transfers of Personal Information Outside the US

I may store and process your information through third-party hosting services in the US, EU and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of US and EU data protection law, I, Kimberly Salas, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@sassycatdesignworks.com (info@sassycatdesignworks.com).

Click here (https://21b7f911-2d3e-4d4a-80ae-6e0b372b8982.usrfiles.com/ugd/21b7f9_78cabf6b4450402496158bb96e1cd71f.pdf)for Extended Privacy Policy.
Click here f(https://21b7f911-2d3e-4d4a-80ae-6e0b372b8982.usrfiles.com/ugd/21b7f9_8295e6686f2046fca4f360b4563f634f.pdf)or Terms of Use.

Question 11

Why isn't my question here?

Accepted Answer

Wellllllp....no one has asked me yet :)

Please email me at info@sassycatdesignworks.com (info@sassycatdesignworks.com)!